Shipment Policy
Effective Date: January 17, 2025

At Elite Jewell, we strive to ensure that your order is delivered in a timely and efficient manner. Below is our Shipment Policy outlining the processes and expectations for shipping your purchases.

1. Shipping Locations

We currently ship to locations within the United States. For international orders, please contact us directly for further details and shipping rates.

2. Processing Time

Once your order is placed, it will be processed within 1-2 business days, excluding weekends and holidays. Orders are typically shipped from our facility in North Carolina.

  • Business Days: Monday through Friday, excluding holidays.
  • Order Confirmation: After placing your order, you will receive an order confirmation email, and once your order has shipped, a shipping confirmation email with tracking details will be sent.

3. Shipping Methods and Delivery Time

We offer several shipping options depending on your location and preferences:

  • Standard Shipping: Estimated delivery time of 3-7 business days.
  • Expedited Shipping: Estimated delivery time of 1-3 business days.
  • Express Shipping: For faster delivery, estimated 1 business day (for orders placed before 12 PM EST).

Please note that delivery times are estimates and can vary depending on your location and the shipping carrier.

4. Shipping Costs

Shipping costs are calculated during checkout based on your delivery address, selected shipping method, and the weight of your order. Free shipping promotions may be available from time to time and will be displayed on the website or at checkout.

  • Free Shipping: Free standard shipping may be offered on orders over a specific amount (e.g., $100). Please check for any ongoing promotions.

5. Order Tracking

Once your order is shipped, you will receive a tracking number by email. You can use this tracking number to monitor the status of your shipment through the shipping carrier’s website.

  • Tracking Issues: If there is an issue with tracking your order, please contact us, and we will assist in resolving it as quickly as possible.

6. Address Accuracy

Please ensure that your shipping address is entered accurately during checkout. Elite Jewell is not responsible for delays or lost shipments caused by incorrect or incomplete addresses. If there are any issues with your address, please contact us immediately so we can update the details before your order is shipped.

7. Shipping Delays

While we strive to ensure timely delivery, Elite Jewell is not responsible for delays caused by external factors such as weather, shipping carrier issues, or holidays. In case of delays, we will notify you as soon as we are aware and will do our best to resolve the issue.

8. Lost or Damaged Items

If your order is lost or damaged during shipment, please contact us within 7 days of receiving your shipment. We will assist you in filing a claim with the carrier and offer a resolution, which may include sending a replacement or issuing a refund, depending on the circumstances.

  • Damaged Items: If you receive a damaged item, please keep all packaging materials and contact us immediately for assistance.

9. International Shipping (if applicable)

For international orders, additional shipping charges may apply, and customs duties or taxes may be incurred, which are the responsibility of the buyer. Please contact us for specific international shipping rates and details.

10. Changes to the Shipment Policy

Elite Jewell reserves the right to modify or update this Shipment Policy at any time. All changes will be posted on our website with the updated effective date. We encourage you to review this policy periodically for any changes.

11. Contact Information

If you have any questions or concerns about our shipment policy, please contact us: